Our T’s & C’s

  1. Acknowledged Internet Solutions and Acknowledged Web Design will only commence work on a project after receipt of 25% deposit of the quoted project fee from the client. The website will be switched to live mode once the clients remaining balance is paid in full.
  2. Acknowledged Internet Solutions and Acknowledged Web Design reserve the right to decide whether a refund is applicable if requested by the client for any reason. A refund is not guaranteed by Acknowledged Internet Solutions.
  3. Acknowledged Internet Solutions and Acknowledged Web Design shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website / idea / business will operate legally within UK law. It is important that the website is not in anyway illegal.
  4. Where images used on the website have been purchased by Acknowledged Internet Solutions and Acknowledged Web Design on behalf of the client, Acknowledged Internet Solutions and Acknowledged Web Design are not liable for misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.
  5. Acknowledged Internet Solutions and Acknowledged Web Design cannot be held responsible for issues pertaining to Domain and or website hosting. We used trusted third party providers, who are responsible for any such problems or issues in relation to ‘their’ service.
  6. Where Acknowledged Internet Solutions and Acknowledged Web Design have been asked to provide search engine optimisation for a client, Acknowledged Internet Solutions and Acknowledged Web Design do not guarantee any specific placement or high ranking on search engines.
  7. Acknowledged Internet Solutions and Acknowledged Web Design will provide the client with an expected project completion date and will endeavour to meet any given deadline but we do not guarantee and are not bound in any way to complete the project by this date.
  8. All images displayed on the client’s website will only be used after authorisation by the client and are the sole responsibility of the client regarding usage and copyright.
  9. Acknowledged Internet Solutions and Acknowledged Web Design own all design and code of the website until final payment has been received in full.
  10. Domain names will be registered by Acknowledged Internet Solutions and Acknowledged Web Design. Although the domain names are registered to Acknowledged Internet Solutions and Acknowledged Web Design , the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Acknowledged Internet Solutions and Acknowledged Web Design will do this within reasonable time.
  11. Acknowledged Internet Solutions and Acknowledged Web Design will make reasonable effort to contact the client regarding domain renewal. It is the responsibility of the client to renew their domain names when due.
  12. Renewal of ‘hosting’ is due on a yearly basis unless otherwise agreed.
  13. Acknowledged Internet Solutions and Acknowledged Web Design cannot be held responsible for problems relating to software updates, programming language changes or other similar issues pertaining to client websites
  14. Acknowledged Internet Solutions and Acknowledged Web Design are not liable for loss, damage or corruption to files or information stored on our servers or individual PC’s relating to a client’s website. The client is solely responsible for any information or files relating to their website.
  15. If a domain name is purchased by the client through a company other than Acknowledged Internet Solutions and Acknowledged Web Design, the client has full responsibility in making sure that the domain name is renewed when due.
  16. All outstanding invoices are due within 21 days of the date stated on the invoice. Acknowledged Internet Solutions and Acknowledged Web Design will send at least one reminder email before the end of the 21 day period from the date of the original invoice.
  17. Acknowledged Internet Solutions and Acknowledged Web Design reserve the right to remove ’hosting’ services if ‘cleared’ payment is not receive before the 21 day deadline. Acknowledged Internet Solutions and Acknowledged Web Design also reserve the right to charge a fair reinstatement fee for ’hosting’ and or domain services if these services are removed.